Erosnest Returns Policy
Life doesn't always follow our expectations. That's exactly why we've designed a straightforward return procedure to ensure your peace of mind. Explore our comprehensive returns policy below for complete clarity at every stage of the process.
Changed your plans?
60-Day Return Policy
You’re eligible to receive a full refund within 60 days of your purchase date. To qualify, items must remain unopened, unworn, or unused with original packaging and tags fully intact. Please note:
Our team will process refunds immediately upon receiving your returned merchandise. For fastest service, ensure your return package includes the original receipt or order confirmation.
- We currently don’t offer product exchanges;
- All returns must be shipped via USPS.
Experiencing Issues?
Product Warranty Coverage
All defective items qualify for Erosnest’s standard 1-year product warranty. Our premium collections offer enhanced protection, ensuring long-term security for your investment.
Should any manufacturing defects occur during your warranty period, we guarantee prompt replacement or full refund. Our customer protection program remains active from your original purchase date, with all claims subject to verification through authorized retailers.
Rest assured, we stand behind every product we sell.
Should any manufacturing defects occur during your warranty period, we guarantee prompt replacement or full refund. Our customer protection program remains active from your original purchase date, with all claims subject to verification through authorized retailers.
Rest assured, we stand behind every product we sell.
Experiencing Issues?
60-Day Satisfaction Guarantee
We pride ourselves on delivering expert guidance and curated products to match your needs, yet we understand individual preferences vary. Should any item fail to elevate your intimate experience after personal testing, we proudly uphold our exclusive industry promise: Erosnest remains the sole retailer providing a 60-Day Satisfaction Guarantee covering all sensual products and erotic accessories – your complete confidence in pleasure exploration.
Still have questions about our 100 Day Promise? Review our complete 60 Day Money Back Promise policy details for comprehensive information.
Additional Important Information
Promotional Item Returns
Should you receive a defective product through a promotional offer, please return it for replacement. For refund requests, all promotional items must be returned or their value paid. Retaining free promotional items will result in corresponding deductions from your refund amount.
Third-Party Shipping Services
Erosnest assumes no responsibility for orders shipped through parcel forwarding services. Customers using these services accept full risk for potential damages, defects, or losses. Claims regarding missing/damaged items will not be honored if delivery records indicate use of forwarding services.
Address Accuracy Requirements
Maintain current shipping information in your Lovehoney Account profile. We cannot accommodate refunds for delivery failures caused by customer-provided errors including incorrect addresses, phone numbers, or recipient names. Discovered errors should be immediately reported through our Customer Support Portal before order processing completes.
FAQs about Erosnest returns
Why Does Erosnest Offer a Sex Toy Satisfaction Guarantee?
At Erosnest, we're committed to helping people discover more fulfilling intimate experiences. Our satisfaction promise exists because we believe every purchase should contribute to your sexual wellbeing. If any product you buy from us falls short of delivering that fulfillment, we consider it our responsibility to make things right.
What's the distinction between our standard return policy and the 60-Day Satisfaction Guarantee?
Our standard returns apply when you reconsider any purchase from us. You have 60 days to send back items that remain unopened, unused, or unworn with original packaging and tags intact for a full refund.
The 60-Day Money-Back Promise specifically covers sex toys and bondage gear purchased from Erosnest. If these products don't improve your intimate experiences after trial, we'll issue a voucher refund. This guarantee excludes lingerie, personal lubricants, advent calendars, gift items, and games. Please note: Erosnest reserves full discretion regarding the number of eligible refunds under this 60-Day Promise.
Can I return bondage products under the Promise?
Absolutely! Just like with our sex toys, you can easily return bondage items through our Order Return page. Simply select '60 Day Money Back Promise Claim' as your return reason when completing the process. This ensures your request gets prioritized under our satisfaction guarantee program.
Are intimate apparel, personal lubricants, and sexual wellness products eligible for the 60 Day Money Back Promise?
The 60 Day Money Back Promise applies exclusively to Sex Toys and Bondage merchandise. Lingerie, intimate care products, and related wellness items fall under our standard return policy.
Should you reconsider your purchase of these non-eligible products, we accept returns within 60 days of delivery. To qualify for refunds or exchanges, items must remain in original, unopened condition with all manufacturer seals intact. Products requiring hygienic protection (including lingerie and personal care items) must maintain their factory packaging and protective wrapping. All merchandise must show no signs of use or wear, with original packaging and tags fully preserved.
What if my product develops an issue after the 60-day period?
Rest assured, all items are protected by our comprehensive 1-year Warranty. Simply initiate a return through our Order Return page and select 'My item is faulty' as your reason for return. Our customer care team will promptly assist you with troubleshooting or replacement options under your warranty coverage.