Erosnest Help
Use this page to find answers to any questions you have about Erosnest's customer service
Your FAQs answered
From placing and tracking your order to returning an item, we’ve got you covered. If you can’t find what you’re looking for here, please contact us.
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FAQs about delivery
What are the delivery costs and options?
We provide multiple shipping options with pricing that varies based on your preferred delivery speed. Enjoy free shipping on all orders over $59.
During checkout, you'll have full visibility of available delivery methods and their corresponding costs before finalizing your purchase.
Explore our Delivery page for detailed information about service areas, transit times, and carrier options. Our shipping solutions are designed to give you complete control over when and how your order arrives.
Is your packaging discreet?
Absolutely! All orders are shipped in unmarked brown boxes or simple envelopes, ensuring your privacy remains our top priority. Only you'll know what's inside that exciting delivery!
Curious about our packaging? Take a peek here to see exactly how we maintain discretion.
Please note: Shipping carriers require Erosnest to include a return address on every package, as per standard mailing regulations.
What happens if I'm not available during delivery?
If you're away when your package arrives, the carrier will attempt to leave it in a secure location. When safe placement isn't possible, you'll receive either an email with further instructions or a physical notification card. Packages redirected to local postal facilities will be stored for 10 business days before return shipment initiation.
For in-person collection, remember to bring both your delivery confirmation (via collection card, SMS, or email) and valid government-issued photo ID that matches your shipping address. We recommend contacting your local delivery office in advance to confirm their operating hours and specific documentation requirements.
For in-person collection, remember to bring both your delivery confirmation (via collection card, SMS, or email) and valid government-issued photo ID that matches your shipping address. We recommend contacting your local delivery office in advance to confirm their operating hours and specific documentation requirements.
Is order tracking available?
Yes. Our shipping partners provide real-time tracking as a standard service. We'll send you an email containing detailed tracking instructions once your package leaves our facility.
What should I do if my package hasn't arrived?
If your order remains undelivered or you're unable to track your shipment, please notify our customer service team immediately within 14 days following the expected delivery date. We cannot address non-delivery claims submitted after this two-week window has closed.
FAQs about privacy and security
Is it safe to make online purchases through Erosnest?
Absolutely. We maintain rigorous security protocols to protect your transactions. For comprehensive details about our data encryption and privacy safeguards, please visit our security information page. Rest assured all payments are processed using bank-grade encryption technology.
What is your Privacy Policy?
While it's quite comprehensive, our Privacy Policy thoroughly explains how we handle your personal information and the security measures we implement to protect it. You'll find detailed information about data usage practices and our commitment to safeguarding your privacy.
How does Erosnest handle my information?
Erosnest will never, under any circumstances, sell your personal data to external parties. We utilize your information exclusively for our marketing initiatives, such as delivering promotional emails when you subscribe to our newsletter or requesting product/service feedback through secure third-party platforms.
You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.
FAQs about orders and payment
What payment methods do you accept?
Plenty! We offer flexible payment solutions for every online shopper.
Shop securely using debit or credit cards - we welcome Visa, MasterCard, and American Express.
For digital wallet users, we support Apple Pay, PayPal, and Google Pay. Prefer installment plans? Split payments easily through Klarna, PayPal Pay Later, or Clearpay.
How do I cancel an order?
Please be advised that all purchases become final once your order is confirmed, making modifications or cancellations unavailable at this stage. Should you wish to return your items, we provide a complimentary returns service for your convenience. Access our step-by-step returns guide to initiate the process effortlessly.
We appreciate your cooperation in this matter and value your continued trust in our services. Our team remains available to assist with any return-related inquiries you may have.
We appreciate your cooperation in this matter and value your continued trust in our services. Our team remains available to assist with any return-related inquiries you may have.
Need More Help?
Struggling to locate the information you need here? Don't hesitate to get in touch—we're ready to assist. Our team works to respond to every inquiry swiftly, though we kindly request your patience during peak operational hours when response times may extend slightly.