Erosnest Privacy Policy (“Policy”)

Effective Date: March 9, 2025

Our Mission Statement

At Erosnest, we recognize that your personal information is of the utmost importance, especially given the sensitive nature of our adult health and intimacy products. We are committed to protecting your privacy and ensuring that your data is handled in strict accordance with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) and other federal and state regulations.

1. Introduction

This Privacy Policy (“Policy”) explains how Erosnest (“we,” “our,” or “us”) collects, uses, stores, and discloses your personal information when you access our website erosnest.com (“Website”) or use our services and products (collectively, the “Services”). By using our Website or Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Website or Services.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Website, register for an account, place an order, or contact our support team, you may voluntarily provide us with personal information, including but not limited to:

  • Account Information: Your full name, email address, mailing address, phone number, date of birth, and gender.
  • Order and Payment Information: Payment details, billing address, and any other information necessary to process transactions.
  • Customer Service Information: Details provided during customer inquiries, feedback, or complaints.
  • Promotional and Survey Data: Information you provide when participating in contests, surveys, or promotional campaigns.

2.2 Automatically Collected Information

When you visit our Website, we automatically gather certain information through your device and browser, including:

  • Usage Data: Information about your browsing behavior, such as pages viewed, access times, clickstream data, and session duration.
  • Device and Network Data: Your IP address, browser type, operating system, device identifiers, and other technical data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage trends, and support personalized marketing. You may manage or disable cookies through your browser settings, but please note that this may affect the functionality of certain features on our Website.

2.3 Sensitive Information

Given the nature of our industry, we may, with your explicit consent, collect and process sensitive information such as your sexual preferences or other personal details related to intimacy. We treat this information with heightened security and use it only for the purposes to which you have consented.

3. How We Use Your Information

We use your personal information to support and enhance your experience with our Services, including, but not limited to, the following purposes:

  • Service Provision: To process orders, manage your account, deliver products, and provide customer support.
  • Website Improvement: To analyze user behavior and trends, which helps us improve website functionality and overall user experience.
  • Personalization: To tailor content, product recommendations, and communications to your interests and preferences.
  • Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services—only when you have provided your consent. You may opt out of these communications at any time.
  • Legal Compliance and Security: To comply with legal obligations, enforce our policies, and safeguard against fraud, unauthorized access, or other security threats.
  • Internal Research: To conduct research and development aimed at improving our products and services.

4. Legal Basis for Processing

Our processing of your personal information is grounded in the following legal bases:

  • Contractual Necessity: To fulfill your orders and provide the Services you have requested.
  • Legal Obligation: To comply with applicable federal, state, and local laws.
  • Legitimate Interests: To ensure the security, integrity, and continuous improvement of our Services, provided that such interests are not overridden by your privacy rights.
  • Consent: Where required, especially in the case of processing sensitive information or for specific marketing purposes.

5. Disclosure of Your Information

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

5.1 With Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Order fulfillment and logistics
  • Cloud hosting and website management
  • Customer support and email communications
  • Data analytics and targeted advertising

These service providers are contractually obligated to protect your data and use it solely for the purposes for which it was disclosed.

5.2 With Business Partners

With your explicit consent, we may share your information with business partners for joint marketing initiatives or promotional purposes.

5.3 For Legal and Regulatory Reasons

We may disclose your information if required to do so by law, in response to valid legal requests (such as subpoenas or court orders), or to protect our rights, property, or safety—as well as that of our users or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the relevant third party. In such cases, we will ensure that the transferee is bound by commitments consistent with this Policy.

6. Data Security and Retention

6.1 Data Security

We implement robust security measures, including encryption, access controls, firewalls, and regular security audits, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights and Choices

Under U.S. law, including the CCPA for California residents, you may have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You may request that we correct or update any inaccurate or incomplete information.
  • Deletion: Subject to certain legal obligations, you have the right to request that we delete your personal information.
  • Restriction: You may request that we restrict the processing of your data under certain circumstances.
  • Opt-Out: You have the right to opt out of the sale or sharing of your personal information, as well as direct marketing communications.
  • Data Portability: Where technically feasible, you have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@erosnest.com. We will respond to your request within a reasonable timeframe, as required by applicable law.

8. Use of Third-Party Tools and Analytics

8.1 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, collect usage data, and provide personalized services. You can control the use of cookies through your browser settings; however, please be aware that disabling cookies may affect certain functionalities on our Website.

8.2 Session Replay and Chatbot Services

Our Website may incorporate session replay tools and chatbots to improve customer support and user experience. These tools record interactions and usage data in an aggregated or anonymized form, ensuring that no personally identifiable information is misused.

9. Third-Party Website Links

Our Website may include links to third-party websites that are not operated by Erosnest. This Privacy Policy does not apply to those sites, and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

10. Children’s Privacy

Our Services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child under 16 has provided us with personal information, please contact us immediately, and we will take steps to remove such data from our systems.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this Policy periodically to stay informed about our information practices.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: support@erosnest.com
  • Website: erosnest.com
  • Mail: Please refer to our “Contact Us” page on the Website for the most current mailing address for U.S. inquiries.

By using our Website and Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

This Privacy Policy is designed to comply with U.S. legal requirements and reflects our commitment to protecting your privacy while providing you with exceptional service.